Retrieve crash logs

From Iphone

If an app crashes, please follow these instructions to collect your crash-log and forward it to your developer. Every developer is interested in collecting all crash-logs, as it is our goal to make sure that your app never crashes, and these are a great aid to that end.

• Sync your device using iTunes
• Navigate to your crash-logs folder
  • Macintosh: Finder-browse to ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME> (where ~ is your home directory)
  • Windows-XP: Navigate to C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>
  • Windows Vista: Navigate to C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>
• Locate the crash log within that folder.
  • Within the device's crash-logs folder, logs will be named for the app and the date/time. Example: myApp_2009-11-03-190004_My-iPod.crash

NOTE: Sometimes, what appears to the a "crash" is the Operating System terminating the app due to LowMemory conditions. View your crash logs sorted by date/time, and there may be one called "Low-Memory-xxx" at the top of the list.

• Forward the crash log, along with any information you can provide that may help the developer do the same thing you did to create the crash.